7wing's Privacy Policy
Your personal information is completely safe with us. This policy explains how 7wing collects, uses, and protects your data.
1. Introduction & Scope
7wing operates a safe and reliable online gaming platform for users in Bangladesh. This Privacy Policy ("Policy") explains what information we collect when you use our website (7wing.lat), create an account, or use our services — and how that information is processed and kept secure.
This Policy applies to all registered and unregistered visitors. By using our services, you are considered to have agreed to the terms of this Policy. If you disagree with any part of this Policy, please stop using our services and contact our support team.
7wing always treats your privacy as a top priority. Our goal is to be transparent about how your information is used and what steps we take to protect your rights.
2. Information We Collect
We collect information in two main ways: (a) information you provide to us directly, and (b) information collected automatically while you use our platform.
2.1 — Information You Provide
- Full name and date of birth (for age verification)
- Email address and phone number
- National ID or passport details (for KYC verification)
- Transaction details — bKash, Nagad, Rocket, or Upay account information
- Information shared when contacting our support team
- Information you voluntarily provide through surveys or competitions
2.2 — Automatically Collected Information
- IP address and device identification data
- Browser type, operating system, and language settings
- Page views, session duration, and click history
- Data collected via cookies and similar tracking technologies
- Login and logout times, gaming activity records
- Referral URL (where you came from before visiting our site)
2.3 — Information from Third Parties
In some cases we may receive verification data from identity verification services or payment processors. This information is used only for fraud prevention and secure transaction purposes.
3. How We Use Your Information
7wing uses your information only for specific and legitimate purposes. The main reasons we use your data are set out below:
Account Management
Creating, verifying, and securing your account, and managing login sessions.
Financial Transactions
Processing deposits and withdrawals, detecting fraud, and ensuring financial security.
Customer Support
Resolving your complaints and questions promptly, and improving support quality.
Service Improvement
Analyzing platform performance to further improve your experience.
Security & Compliance
Preventing misuse and fraud, and ensuring compliance with applicable regulations.
Communications
Sending important service updates, security notices, and relevant information.
4. Cookies & Tracking Technologies
Our website uses cookies and similar technologies. Cookies are small text files stored in your browser that help improve your experience on the site.
4.1 — Types of Cookies
- Essential Cookies: Without these, core site functions cannot work — such as maintaining your login session.
- Functional Cookies: Remember your preferences and settings, such as language selection.
- Analytics Cookies: Help us analyze site traffic and usage patterns to improve our services.
- Security Cookies: Used to detect and prevent fraud.
4.2 — Cookie Controls
You can control or disable cookies at any time through your browser settings. However, disabling certain essential cookies may limit some site functionality. By continuing to use our site, you are considered to have consented to the use of essential cookies.
5. Data Disclosure & Third Parties
7wing never sells your personal information or transfers it to third parties for commercial purposes. However, in specific circumstances and to a limited extent, sharing information may be necessary:
5.1 — Service Provider Partners
We work with certain trusted third parties to operate our services, such as payment processors (bKash, Nagad, Rocket, Upay) and technology support providers. These partners receive only the information needed for their specific tasks and are required to follow our privacy standards.
5.2 — Legal Obligations
We may be required to disclose information in response to a lawful order from a competent authority, a court directive, or applicable law. In such cases, we will disclose only the minimum information necessary.
5.3 — Business Changes
In the event of a merger, acquisition, or asset transfer, your information may be transferred to the new entity. You will be notified in advance in such cases, and the same privacy standards will continue to apply.
5.4 — With Your Consent
For any purpose beyond those listed above, we will always obtain your explicit consent before sharing your information.
6. Data Security Measures
7wing uses industry-standard technologies and practices to protect your information. The key components of our security framework are:
- SSL/TLS Encryption: All data transmitted between your browser and our servers is protected by high-level encryption.
- Data Encryption: Sensitive data — such as passwords and payment details — is stored in encrypted form in our database.
- Access Controls: Only authorized personnel can access specific data, and all access is logged.
- Security Reviews: We regularly assess and test the security of our systems.
- Fraud Detection: Systems are in place to automatically detect and review suspicious transactions or activity.
- Staff Training: All our staff are trained in privacy and data protection and are bound by confidentiality agreements.
It is important to acknowledge that transmitting or storing data over the internet is never 100% secure. We take every possible precaution, but in the event of any security breach, we will notify you as quickly as possible and take the necessary steps.
7. Data Retention Period
We retain your information only for as long as necessary. Retention periods are determined based on the purpose for which the data was collected and any legal requirements:
- Account Information: For as long as your account is active, and for a defined period after closure as required by legal obligations.
- Financial Transaction Records: Retained for the period required under applicable financial regulations.
- Communication Records: For the period relevant to improving customer service and resolving disputes.
- Analytics Data: For a defined period as needed for service improvement, generally in anonymized form.
Once the retention period ends, we securely delete or anonymize your information so that you cannot be identified in the future.
8. Your Rights
You have the following rights regarding your personal information, and 7wing fully respects these rights:
Right to Access
The right to know what information we hold about you and to receive a copy of it.
Right to Rectification
The right to request correction or updating of any inaccurate or incomplete information.
Right to Erasure
The right to request deletion of your information, subject to certain conditions being met.
Right to Object
The right to object to your information being used for specific purposes.
Right to Data Portability
The right to receive your information in a structured and readable format.
Right to Restriction
The right to request that processing of your information be temporarily suspended in certain circumstances.
To exercise any of these rights or if you have related questions, please contact us. We will respond to your request as quickly as possible and within a maximum of 30 days.
9. Protection of Minors' Data
7wing is for users aged 21 and above only. We do not knowingly collect any information from anyone under the age of 21. We try to ensure this through our age verification process.
If we are informed that a minor's information has entered our system for any reason, we will delete it immediately and close the associated account. A parent or legal guardian may contact us directly regarding this matter.
10. Policy Changes & Updates
We may revise this privacy policy from time to time — for example, due to changes in law, the addition of new services, or technical changes. When changes are made:
- The "Last Updated" date at the top of this page will change.
- For significant changes, we will send a notification to your registered email address.
- Continuing to use the service after a revised policy is published will be considered acceptance of the new policy.
We recommend that you visit this page regularly to stay informed about any changes.
11. Contact Us
Our support team is always ready to help with any privacy-related questions, requests, or concerns. We provide assistance in both Bengali and English.
Live Chat 24 hours a day, 7 days a week instant support
Email Support [email protected]
Language Support Support available in Bengali and English
For more information about our services, visit our About Us page. To learn about our terms of use, visit the Terms & Conditions page.